Lost a star because shipping was delayed, another star because I received an open box (returns is charged), a star because I now have a bill for customs duty so I am glad I didn't return (you still pay customs as the vendor doesnt) and the last because they hide this fact during the buying process but are also clueless as to how much it is, and I couldnt take the last star off for the strap that is already showing wear.
Overall, I wouldn't sell a product if I can't tell a customer what will be the total cost of the product.